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nCover is our unlimited remote IT support for businesses of 1 to 5 staff.
If you’re an established SME with a larger team, take a look at our Outsourced IT Support designed specifically for growing SMEs.
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If you’ve experienced ad-hoc or ‘out of contract’ IT support, you’ll probably have found it to be expensive in the long run, unreliable and inconsistent, and reactive as opposed to proactive, especially when it comes to gaps in your cyber security, which you cannot afford.
At nTrust, we understand that IT failures cost businesses time and money. nCover, our remote IT support especially created for small businesses, ensures all IT issues are taken care of as soon as possible (99% immediately), so there’s minimum downtime and impact on productivity or customer service.
nCover means no more waiting every time something goes wrong. It’s like having an in-house IT department, with qualified IT engineers on hand to support you.
Our qualified IT engineers log into your IT system to diagnose and troubleshoot issues in real-time. This minimizes downtime and ensures a prompt resolution.
Quick resolution of technical problems helps maintain productivity levels and minimizes disruption to workflow and impact to customer service.
We proactively monitor your systems to detect and mitigate potential threats. Updates, patches and security protocols are remotely installed to ensure you have a robust cybersecure infrastructure.
Regular backups protect your business from data loss and ensures business continuity in the event of an unexpected incident.
Remote IT support between 09:00 and 17:30 Monday to Friday. Call or email our help desk and a friendly engineer will respond to resolve any IT issues as they arise.
nCover includes daily encrypted back-up at a remote, secure server. Peace of mind that your company data remains safe and secure.
Panda anti-virus and anti-fraud software is included in the nCover package.
nCover support covers both smart phones and tablets as standard, giving you comprehensive IT Support on all your devices.
Our engineers will help you with the set-up and maintenance of your printers. Should a software problem arise, they’ll resolve that too.
Benefit from the best deals available. We’ll suggest suppliers to obtain hardware and software, or we can procure on your behalf.
nCover customers can bring in for repair any equipment covered under the plan if it develops a fault.
Our engineers can check the security controls in your IT infrastructure for areas of weakness and suggest actions that should be taken.
We can host and monitor your website too. Having one point of contact for all IT Support makes good business sense.
nTrust offers IT advice to all nCover clients, to ensure they implement the most appropriate technology for their business.
nCover Gold includes Windows Office 365, a subscription service with access to the complete MS Office suite. This avoids high initial expenditure and software updates as they become available.
Ask our engineers to configure your email system, so that spam e-mails do not reach employees’ inboxes.
A robust IT system that you can rely on is crucial for your business.
Every aspect of your business relies on IT. A reliable IT system enhances productivity, improves customer service, streamlines operations, enables data management and analysis, provides a competitive advantage, ensures data security and compliance, supports business continuity, facilitates scalability and growth, and fosters collaboration and communication.
Having professionally maintained hardware, software and IT infrastructure in place is an essential foundation for the success of your business, especially in this digital era.
nCover is our remote IT Support Service specifically created for small businesses.
You may be a small business now, but you deserve the same level of IT expertise and professionalism as our larger clients receive.
Our support desk is operated by highly qualified IT engineers, who are friendly, patient and extremely helpful.
We are proud of our 97% client retention, which reflects the loyalty of our customers. They tell us they value the proactive and professional service they receive from nTrust.
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Don’t let an IT problem slow you down. One of our friendly and helpful nTrust engineers is waiting to answer your question.
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